General Terms and Conditions of Sale
The products purchased on andreadamico.it are sold directly by Andrea D’Amico Srl that has its registered office in Italy at Via Ronco Maruni n. 36, 40068, San Lazzaro di Savena (Bologna), business register number, tax code and VAT number 01718491200, fully paid share capital of EUR 10.000,00. Requests for information to the Company Andrea D’Amico Srl should be made via email (email@example.com). For any other information, see the sections: General Conditions of Use, Confidentiality Policy and Return Right.
- Our Business Policy
1.1 ANDREA D’AMICO SRL offers products for sale on andreadamico.it and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
1.2 "Consumer" shall mean any individual who is acting for purposes, which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on andreadamico.it.
1.3 ANDREA D’AMICO SRL reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with ANDREA D’AMICO SRL's business policy.
1.4 These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on andreadamico.it between the users of andreadamico.it and ANDREA D’AMICO SRL.
- How to Execute a Contract with ANDREA D’AMICO SRL
2.1 To place an order for the purchase of one or more products on andreadamico.it, you must fill out the online order form and send it electronically to ANDREA D’AMICO SRL, following the relevant instructions.
2.2 The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products.
2.3 An order shall be deemed submitted when ANDREA D’AMICO SRL receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or make a copy thereof for your own personal use.
2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 The submission of orders to ANDREA D’AMICO SRL must be in English.
2.8 After your order form has been submitted, ANDREA D’AMICO SRL will process your order.
2.9 ANDREA D’AMICO SRL may not process purchases when there are insufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that ANDREA D’AMICO SRL has not carried out your purchase order specifying the reasons for this. If the products displayed on andreadamico.it are no longer available at the time of your last access or once ANDREA D’AMICO SRL has received your order form, ANDREA D’AMICO SRL shall inform you of the unavailability of the ordered products within thirty (30) days from the day after ANDREA D’AMICO SRL has received your order. If the order form has been sent and the price has been paid for items that are no longer available, ANDREA D’AMICO SRL will refund the amount paid for those items.
2.10 By submitting an order form to ANDREA D’AMICO SRL, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with ANDREA D’AMICO SRL. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on andreadamico.it.
2.12 Upon submission of an order form, ANDREA D’AMICO SRL shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on price, terms of payment, return policy and shipping costs).
- Guarantees and Product Price Indication
3.1 On andreadamico.it, we offer for sale top-quality products and exclusively by Andrea D’Amico Srl.
3.2 ANDREA D’AMICO SRL does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on andreadamico.it on each product page. The products offered for sale on andreadamico.it may not exactly correspond to the real articles in terms of image and colours due to the Internet browser or monitor used.
3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.
3.5 Orders made from a country other than those displayed on the splash page cannot be accepted by ANDREA D’AMICO SRL.
3.6 All Products sold by ANDREA D’AMICO SRL come with an identification tag attached with a disposable seal. We would ask you not to remove these as they form an integral part of the product.
3.7 ANDREA D’AMICO SRL, with the exercise of your right of return, is not obliged to accept the return of products that are returned without the corresponding tag or that have been altered from their original status or in a different quantity or that have been damaged
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2 In case of payment by credit card, all the financial information (for example, card number or expiration date) will be sent by encrypted protocol to (insert bank) or to other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by ANDREA D’AMICO SRL except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
5.Shipping and Delivery of the Products
5.1 For specific product shipping and delivery procedures, please visit the Shipping section within the Customer Care area. Please read this section carefully. The information provided in this section forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
- Customer Care
6.1 You may request information via our customer care department at firstname.lastname@example.org. For further information, go to the Customer Care area.
7. Right to return
7.1 If you are a Consumer, you may cancel your contract with ANDREA D’AMICO SRL without any penalty and without specifying the reason within ten (10) working days, starting from the day of receipt of the products purchased on andreadamico.it. It is not however possible to exchange the product for another.
7.2 To cancel the contract you should use the Return form.
7.3 In such case, you should return the products to ANDREA D’AMICO SRL within ten (10) working days, with carrier, from the date of receipt of the products.
7.4 The only costs for which you will be liable will be for the return of the products purchased.
7.5 If you decide to use the carrier designated by ANDREA D’AMICO SRL on the Return Form, you will not however be personally liable for payment of the costs for return of the products purchased. The payment of the costs of returning the products purchased will be made, on your behalf, directly by ANDREA D’AMICO SRL thus freeing you from any obligation to pay the carrier. ANDREA D’AMICO SRL, for payment of the refund, will deduct a lump sum payment equal to the cost previously incurred for the shipment and delivery to your home of the products purchased. Furthermore, from the time of return of the products purchased to the carrier indicated by ANDREA D’AMICO SRL on the Return Form, ANDREA D’AMICO SRL will exonerate you from any liability in the event of loss or damage of goods during transportation.
7.6 Should you decide to use a different carrier from that indicated by ANDREA D’AMICO SRL on the Return Form, you will instead be required to personally make payment for the return of the products purchased. In this case you will be refunded the cost previously incurred for the delivery to your home of the purchased products, however, you will be held liable for any expense in the event of loss or damage of the goods during transportation.
7.7 The return right - besides compliance with the terms and conditions described in paragraphs
7.1, 7.2, 7.3 and 7.4 - is exercised properly if the following conditions are fully met:
- you should notify us in writing within ten (10) working days, commencing on the day of receipt of the products) by completing and submitting the online Return Form.
- the products should not have been used, worn, washed or damaged;
- the identification tag should still be attached to the products with the disposable seal that constitutes an integral part of the goods;
- the products should be returned in their original packaging;
- the products should be returned to ANDREA D’AMICO SRL in a single shipment. ANDREA D’AMICO SRL, in fact, reserves the right not to accept products of the same order returned and delivered at different times.
- the returned products must be delivered to the carrier within ten (10) working days from the date when you received the products
7.8 If the Return Right is exercised in conformity with the procedures and time limits specified in this paragraph ANDREA D’AMICO SRL will refund the price paid for the product in full in accordance with the procedures and schedules established.
7.9 The sums of money will be reimbursed at the earliest possible opportunity and in any event within thirty (30) days from the date on which ANDREA D’AMICO SRL became aware of the exercise of your right of return, we will activate the refund procedures once the correct implementation of the terms and conditions stated above has been verified, as indicated in paragraph 8.
7.10 Where the procedures and time frames for the exercise of your right of return have not been complied with, as specified in this paragraph, you will not be entitled to the requested refund of the sums already paid to ANDREA D’AMICO SRL but you may obtain again, at your expense, the products in the state in which they were returned to ANDREA D’AMICO SRL. Otherwise, ANDREA D’AMICO SRL is entitled to keep the products in addition to the sums already paid for their purchase.
- Timeframe and Procedure for refund
8.1 Following return of the goods, ANDREA D’AMICO SRL will ascertain the conformity of their products with the terms and conditions set out in paragraph 7. In the event that the checks are successfully concluded, ANDREA D’AMICO SRL will send you, via e-mail, relevant confirmation of acceptance of the returned products.
8.2 Irrespective of the mode of payment you employed, the refund will be performed by ANDREA D’AMICO SRL in the shortest time possible and in any case within thirty (30) days from the date on which ANDREA D’AMICO SRL became aware of the exercise of your right of return following verification of the proper implementation of your right of return and acceptance of the returned products.
8.3 If there is no correspondence between the recipient of the products indicated in the order form and the party that made the payment of the sums owed for their purchase, the refund of sums, in the event of exercise of the right of return, will in any case be performed by ANDREA D’AMICO SRL to the party that made the payment.
8.4 The value date of the crediting shall be the same and therefore you will not suffer any loss in terms of bank interest.
8.5. ANDREA D’AMICO SRL will indicate the carrier for the return of the products (insert carrier). By (insert carrier), using the pre-printed adhesive label attached to the package containing the products, you can return the products to ANDREA D’AMICO SRL without having to personally make payment of the necessary costs. According to the procedures and time frames for the exercise of the right of return, this method enables the direct payment by ANDREA D’AMICO SRL, on your behalf, of the costs of returning the products purchased, freeing you from any obligation to pay the shipper. This method also allows you to check at any time, where the goods are located, freeing you from any exempting you in the event of loss or damage to the goods during transportation.
8.6 Should you decide to use, to return the product, a carrier other than that indicated by ANDREA D’AMICO SRL, the shipping costs will be charged to you, including liability for loss or damage to the products.
9.2 You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of andreadamico.it.
- Governing Law
10.1 These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 the Consumer Code, with specific reference to legislation on distance contracts and by Legislative Decree 9 April 2003 no. 70 on certain aspects of electronic commerce.
10.2. In the case of disputes between ANDREA D’AMICO SRL and each end user, arising from the Terms and Conditions of Sale, ANDREA D’AMICO SRL guarantees, henceforth, the full agreement and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, enabling the satisfactory reaching of an agreement, with the help of a competent and neutral conciliator, in an amicable and safe manner, on the Internet. For more information regarding the rules of RisolviOnline or to send a request for conciliation go to risolvionline.com
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on andreadamico.it.